ride-app-legal

Driver Privacy Policy

Last Updated: May 10, 2026

Introduction

Your privacy is important to us. This Privacy Policy explains how the Masir Driver App collects, uses, stores, and protects your information when you use our driver platform and transportation services.

By using the Masir Driver App, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of information when you use the Driver App:

Personal Information

Full name
Phone number
Email address
Profile photo (If provided)
National identification information (Tazkira or Passport)
Driver license information
Vehicle registration information

Location Information

We collect real-time location information to operate ride and transportation services, including:

Current device location
Background location during active driver sessions
Pickup and drop-off locations
Route and trip tracking

Ride & Driver Activity Information

We may collect information related to your driver activity, including:

Trip history
Ride acceptance and cancellation records
Driver ratings and reviews
Earnings and transaction history
Online/offline status
Driving activity timestamps

Device Information

We may automatically collect device-related information such as:

Device type and model
Operating system
App version
IP address
Device identifiers
Mobile network information

How We Use Your Information

We use collected information for the following purposes:

To provide transportation services
To connect drivers with passengers
To calculate fares and earnings
To verify driver identity and eligibility
To improve app performance and safety
To provide customer support
To send ride and account notifications
To prevent fraud and unauthorized activities
To comply with legal and regulatory obligations

Location Data

Location access is essential for the Driver App to function properly.

We use location information to:

Match drivers with nearby passengers
Enable navigation and routing
Track trips in real time
Improve ride safety and service quality
Monitor active driver sessions

Location tracking may continue while the driver is online or during active rides, even if the app is running in the background.

Notifications

We may send notifications related to:

New ride requests
Passenger updates
Earnings and payment updates
Account alerts
Security notifications
Promotional or service announcements

You can manage notification permissions through your device settings.

We may share limited information in the following situations:

With Passengers

Passenger-facing information may include:

Driver name
Profile photo
Vehicle information
Live trip location
Driver rating

Service Providers

We may use trusted third-party services for:

Maps and navigation
Cloud hosting
Analytics
Notifications
Identity verification

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

We do not sell your personal information to third parties.

Data Retention

We retain driver information for as long as necessary to:

Provide transportation services
Maintain transaction and ride records
Resolve disputes
Prevent fraud
Comply with legal and tax obligations
Improve platform safety and reliability

Account Deletion

Drivers may request account deletion by navigating to the profile page in the app and from settings page, there is a clear red button for deleting account.

Certain information may be retained for legal, fraud prevention, tax, regulatory, or safety purposes.

Data Security

We take reasonable measures to protect your information, including:

Secure servers
Encrypted communication
Restricted data access
Authentication and authorization controls

However, no method of electronic storage or internet transmission is completely secure.

Children’s Privacy

The Driver App is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

Third-Party Services

The Driver App may use third-party services such as:

Google Maps
Firebase
Push notification providers
Analytics platforms
Cloud infrastructure providers
Payment gateways

These third-party services may collect information according to their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Continued use of the app after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us.

Email: support@Masir.app